Chief Operations and Innovation Officer

The Chief Operations and Innovation Officer (COIO) contributes to the successful achievement of the organization’s mission and strategic initiatives by providing leadership, oversight, evaluation and direction for the general administrative, clinic operations and change management initiatives of the organization through planning, organizing, and directing various functions.

The primary function of the COIO is to use innovative, evidence-based and technological advancement strategies to plan and direct the daily operations of CHN health center operations, including all community and school-based health center sites with a focus on improving overall organizational efficiency, effectiveness, and quality of care within a patient centered medical home. The COIO works with the Chief Executive Officer (CEO), and management team to translate business, vision, and strategy into operational tactics to achieve strategic goals and jointly focus on containing costs while ensuring revenue generation, all while maintaining a true quality and patient centric attitude.

The COIO will also be responsible for Quality Assurance and Innovative Strategies directed towards improving patient/client outcomes, safety, satisfaction, confidentiality, and cost containment.


  1. Serves on the CHN Leadership Team as well as other formal and ad hoc committees & teams as appropriate.
  2. Works collaboratively with the CFO on the annual budget, volume projections, equipment planning, staffing, and cost control initiatives.
  3. Works collaboratively with members of the CHN Leadership Team to assure achievement of annual business strategic goals and objectives.
  4. Works collaboratively with the CHN Leadership Team to identify future market trends including innovative processes as well new opportunities for programmatic, technological and revenue growth.
  5. Works collaboratively with the CEO on grant writing initiatives as directed by the CEO.
  6. Develop, implement and monitor the annual staffing plan for all clinical areas.
  7. Oversees all operational functions related to the following departments: Clinical (nurses, medical assistants), Registration (reception, check-in, and check-out), Appointment Call Center, Medical Records, Laboratory, Eligibility, Enrollment and Engagement.
  8. Ensure compliance with all Health Resources and Services Administration (HRSA) regulations/requirements.
  9. Recommends, develops and maintains data tracking tools to measure employee performance, work processes, and overall effectiveness of the healthcare delivery system.
  10. Provides leadership and supervision to the Director(s) of Clinic Operations for each CHN site.
  11. Plans and directs efforts to improve efficiency and effectiveness, and to achieve goals for financial performance, quality and regulatory adherence.
  12. Assists at ensuring a well-coordinated approach to standardization of care across all sites.
  13. Works collaboratively with the CMO to monitor and improve workflow processes and outcomes of care.
  14. Works collaboratively with the CEO, CMO and CHRO to assure achievement of annual recruitment and retention objectives for provider staffing.
  15. Develops, implements and evaluates policies and procedures aimed at standardizing services in a systematic manner that ensures quality, safety, and reduction of environmental hazards for staff, patients, and clients.
  16. Participates in CHN’s Continuous Quality Improvement program.
  17. Reviews, analyzes, and evaluates monthly financial and statistical information and productivity reports with clinic directors/managers and assists with making the necessary adjustments as appropriate to comply with the annual business/budget plan for the health centers.
  18. Works collaboratively with the Chief Medical Officer and QI/QA Informatics Manager in monitoring the clinical performance of the EHR.
  19. Assists with the development of proposals and recommendations for facilities projects and the purchase of capital equipment and supplies.
  20. Serves as the Risk Manager for CHN and participates with QI/QA Informatics Manager to represent CHN regarding functions related to the organization’s involvement in local/regional emergency preparedness including education and training.
  21. Provides timely, accurate and complete reports of the operations of CHN for the CEO and CHN Board of Directors.
  22. Oversees contracted IT staff and in collaboration with the CEO ensures IT systems are functioning properly and are maintained.
  23. Ensures staff training is provided and job performance evaluations are completed in a timely manner for staff that is directly reporting to the COIO.
  24. Fill in for the CEO at CHN Board Meetings, and/or other meetings at the CEO’s request.
  25. Other duties as deemed appropriate by the CEO to protect or further the interests of CHN.


  • Degree in Health care Administration, or Business Administration, with at least five years of management experience in a health care field, preferably an FQHC; Combination of equivalent education and experience may be substituted for degree
  • Proven ability to assess programs, evaluate organizational needs and implement required change
  • Experience with strategic planning
  • Experience evaluating, developing and managing healthcare technology and computer based systems
  • Experience with EHR required, specific experience with EPIC preferred
  • Experience with practice management and Federally Qualified health Centers a plus
  • Supervisory experience in a health care setting required
  • Experience with a non-profit organization preferred
  • Must Possess superior organizational skills, ability to multi task and be detail oriented
  • Excellent written and verbal communication skills required
  • Excellent listening skills required
  • Knowledge of policies and procedures to manage health care operations, and knowledge of government regulations with regards to health care management is required
  • Must have excellent interpersonal skills and the ability to be an effective team player
  • Must have proven ability to analyze data and form conclusions
  • Ability to work independently
  • Proficiency in MS Office Suite
  • Must be able to perform all operational duties in a timely manner
  • Knowledge of:
    1. Implementing the Patient Centered Medical Home Initiative
    2. “Meaningful Use” of electronic health records
    3. NCQA PCMH certification standards
  • Show respect and sensitivity for cultural differences, promote a harassment-free work environment, and can relate to people of diverse age, ethnic, racial, cultural, and socioeconomic backgrounds


  • Work usually performed in a clinic office setting
  • Prolonged periods of walking, sitting, and standing
  • Frequently lift up to 10 lbs.
  • Frequent viewing computer monitor
  • Specific vision abilities required include close vision, distance vision, color vision,
    peripheral vision depth perception and ability to adjust focus
  • Frequent listening and speaking
  • Frequently required to reach with hands and arms
  • Frequent use of hands to touch, handle, grip and/or feel
  • Frequent repetitive use of hands and fingers
  • Constant interaction with staff/clients/patients
  • Subject to exposure of bloodborne and airborne pathogens
  • Driving required to CHN Clinics, off- site meetings, and programs
  • Proof of valid Driver’s License
  • Proof of valid Automobile Insurance
  • Travel for Training & Conferences
  • Frequent exposure to high stress situations

To Apply: Please email your Resume/CV, Cover Letter, and Salary History for consideration to